Shipping & Payment
The shipping of orders in our online store is carried out exclusively with the international parcel shipping service providers DHL and DPD. Direct shipping to consumers is carried out exclusively within the European Union. Unless otherwise stated on the item, the delivery time is 1 to 3 business days for shipments with a delivery address within Germany and 3 to 5 business days for shipments with a delivery address outside of Germany. Please write us a message via the contact form if you want to receive a delivery outside the European Union.
National shipping: Germany
5.50 Euro incl. VAT, free of charge from a minimum order amount of 35.00 Euro
Zone I: Austria, Netherlands, Belgium, Luxembourg, Denmark, Poland, Czech Republic, France, Monaco, Spain, Italia, Portugal, Sweden, Croatia, Slovenia, Bulgaria, Estonia, Finland, Romania, Slovakia, Greece, Latvia, Hungary, Lithuania
15.99 Euro incl. VAT, free of charge from a minimum order amount of 150.00 Euro
Zone II: Ireland, Malta, Cyprus
20.99 Euro incl. VAT, free of charge from a minimum order amount of 155.00 Euro
Zone III: United Kingdom
26.99 Euro incl. VAT, free of charge from a minimum order amount of 160.00 Euro
Our products can be ordered from a minimum order value of 300.00 Euro and can be shipped worldwide (Incoterms2021 EXW). Please contact us at firstname.lastname@example.org for an individual offer.
II. Returns Policy
If you don‘t like one of our products, you can return the product by sending it to us in its original packaging. In this case you will bear the shipping costs. As soon as we have received the package and the product is undamaged, we will immediately refund the purchase price. More information about our returns policy and the return of orders can be found in the right of withdrawal.
PayPal, Payment in Advance (Bank transfer), Sofort Überweisung
The bank charges for payments from third countries are exclusively borne by the customer.
We supply kindergartens and schools on account. When ordering, the shipment is automatically processed on account.
IV. Packaging ordinance:
We are required by the rules of the Packaging Ordinance obliged to packaging of our products that are not the sign of a syste m o f comprehensive waste management (such as the “Green Dot” the Dual System Germany AG or the “RESY” symbol) are provided to withdraw and to care for their reuse or disposal. In order to accurately clarify the return of such products please contact us.
Zum Königsberg 6
Phone: +49 (0) 2435 98005 60
Fax: +49 (0) 2435 98005 69
We will inform you about a waste disposal company or a local collection center in your area, which accepts the packaging free counter. If this is not possible, you have the option to send the package to us. The packaging used by us or disposed of in accordance with the provisions of the ordinance.
Reference to participation in the exemption system of Zentek GmbH & Co. KG:
With regard to one of us for the first time filled with goods and to private final consumers of sales packaging, our company has to ensure compliance with our legal obligations after § 6 VerpackV the nationwide active Recycling system of Zentek GmbH & Co. KG, Cologne (contract number 16435) connected. For more information, visit the website of Zentek GmbH & Co. KG