Shipping & Payment
Orders in our online shop are shipped exclusively with the international parcel shipping service providers DHL and DPD. Direct shipping to consumers is only carried out within the European Union and the United Kingdom. Unless otherwise stated on the item, the delivery period is 1 to 3 working days for shipments with a delivery address within Germany and 3 to 5 working days for shipments with a delivery address outside of Germany. Please send us a message using the contact form if you would like to receive a delivery outside of the European Union or the United Kingdom. The delivery condition is Delivered Duty Unpaid (DDU, dt. delivered and duty unpaid according to Incoterms), i.e. any import duties and customs duties that may arise will not be borne by us.
National shipping: Germany
7.49 Euro incl. VAT, free of charge from a minimum order amount of 35.00 Euro
Zone I: Austria, Netherlands, Belgium, Luxembourg, Denmark, Poland, Czech Republic, France, Monaco, Spain, Italia, Portugal, Sweden, Croatia, Slovenia, Bulgaria, Estonia, Finland, Romania, Slovakia, Greece, Latvia, Hungary, Lithuania
17.99 Euro incl. VAT, free of charge from a minimum order amount of 150.00 Euro
Zone II: Ireland, Malta, Cyprus
22.99 Euro incl. VAT, free of charge from a minimum order amount of 155.00 Euro
Zone III: United Kingdom
28.99 Euro incl. VAT, free of charge from a minimum order amount of 160.00 Euro
Would you like to pick up your order directly from us in Hückelhoven? No problem! Simply select “Local pickup” as the shipping option in the shopping cart and arrange a pickup appointment by phone or email. You can pick up your order the following day, Tuesday to Friday, between 10:00 a.m. and 4:00 p.m.
Phone: +49 (0) 2435 98005 60
Address: Zechenring 38, 41836 Hückelhoven
II. Returns Policy
If you don‘t like one of our products, you can return the product by sending it to us in its original packaging. In this case you will bear the shipping costs. As soon as we have received the package and the product is undamaged, we will immediately refund the purchase price. More information about our returns policy and the return of orders can be found in the right of withdrawal.
Payment in Advance (Bank transfer), PayPal and Sofortüberweisung
The bank charges for payments are exclusively borne by the customer.
We also deliver on account to kindergartens, schools and other educational or public institutions. When ordering, please select “Payment in advance” as the payment option, the shipping will take place automatically on account after specifying the institution in the billing and delivery address. The payment term is 30 days.
If you would like to pick up your order directly from us in Hückelhoven, you can of course also pay on site in cash or by card (EC, VISA, MasterCard, Maestro, American Express). To do this, simply select “payment in advance” as the payment method and make an appointment with us for local pickup.
IV. Packaging ordinance:
We are required by the rules of the Packaging Ordinance obliged to packaging of our products that are not the sign of a syste m o f comprehensive waste management (such as the “Green Dot” the Dual System Germany AG or the “RESY” symbol) are provided to withdraw and to care for their reuse or disposal. In order to accurately clarify the return of such products please contact us.
Phone: +49 (0) 2435 98005 60
Fax: +49 (0) 2435 98005 69
We will inform you about a waste disposal company or a local collection center in your area, which accepts the packaging free counter. If this is not possible, you have the option to send the package to us. The packaging used by us or disposed of in accordance with the provisions of the ordinance.
Reference to participation in the exemption system of Zentek GmbH & Co. KG:
With regard to one of us for the first time filled with goods and to private final consumers of sales packaging, our company has to ensure compliance with our legal obligations after § 6 VerpackV the nationwide active Recycling system of Zentek GmbH & Co. KG, Cologne (contract number 16435) connected. For more information, visit the website of Zentek GmbH & Co. KG